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Introducing Ask George!
Now you can send Instant Messages to Peabody Library's librarians and staff!
Look for the Ask George boxes on our Web site pages. If a librarian or staff member is available, the chat window will indicate that she is online. Simply type your question in the "Type here..." section and hit Enter to chat. If the librarian or staff member is not available, you can send an offline message, but messages sent this way are only stored for 12 hours. It would be better to send an e-mail during weekend and evening hours. AvailabilityOur staff are generally in their offices between 8:00 am and 5:00 pm Monday through Friday. When they are available between these hours, they will be logged in. Please be aware that if a librarian or staff member is assisting a student in her office, or on the phone, she may not be able to respond to your IM immediately. Feel free to send an e-mail if the person you are trying to reach is offline, or unable to respond immediately.
Where do I find the Ask George boxes? And who can I chat with?
The Ask George boxes are located on Web pages where questions might come up.
Leslie Foutch is available at:
- the Human & Organizational Development resources page
- the Psychology and Human Development resources page
Lee Ann Lannom is available at:
- the Leadership, Policy, & Organizations resources page
- the Special Education resources page
- the Teaching and Learning resources page
Karen Swoopes is available from the Room Reservations page
Stacy Owens is available from the About the Library page
Joell is available from the Learning Commons page
More Ask George boxes and staffers will be added in the weeks to come--keep an eye out for George!
If you have questions about Ask George, or about other technical issues such as library computers, printers, or laptops, or about software such as Microsoft Office applications or EndNote, Ask Joell!
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Ask George FAQ
1. Who can use the Ask George service?
Ask George is intended for Peabody College students, faculty, and staff. Questions from other users will be responded to if resources permit.
2. What type of questions can I submit using Ask George?
IM chat is best for quick reference questions. We will attempt to answer any questions, but some requests might require direct email communication with a librarian or a scheduled research consultation.
3. Will I need to wait to chat with the person I need?
Patrons in the librarians' or staffers' offices have priority over IM patrons. IM patrons are taken on a first-come-first-served basis. Alternatively, you may always send an e-mail or visit the reference desk for assistance.
Think of IMing as similar to phoning--when someone is available, she will respond quickly, but if she is busy or out of the office, you'll need to leave a message, and she will respond as soon as she is available.
4. I'm having trouble getting through!
Here are a few things to try if the chat box doesn't seem to be working for you:
- Disable the chat box by clicking the green button in the top right corner, then re-connect by clicking anywhere in the box.
- Refresh the Web page.
- Try opening the page in a different browser. The application seems to work best in FireFox.
For more information about the chat application we are using, visit www.Meebo.com.
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Last updated January 22, 2008 by Joell Smith-Borne.